Weight Watchers has helped millions of people across the UK to lose weight. They were looking for an innovative new way to train and motivate their leaders and so asked Epic to create a Moodle Platform to facilitate the e-learning content that was created for them. Weight Watchers were also looking for guidance and advice on how to provide support for their leaders and gold members of the ‘online learning’ program.
After liaising with Epic on how they could best manage the types of queries that users and their administrators may encounter, the Service Desk were asked to provide guidance and advice through a training day. We provided excellent documentation for the FAQ’s section on the Moodle platform, as well as providing a first point of contact for any questions that were more in-depth or complex than what is obtainable from the FAQ’s. This was provided to reduce calls received by the Service Desk and in-turn reducing time chargeable to the client. We have been on hand to assist with any updates to the e-learning content that the client has requested.
Since Weight Watchers started using Epicentre Service Desk, they have found the support and guidance very good. As the expertise that the support specialist have and are able to provide, has meant that solutions and resolution have been in a timely fashion. Epicentre Service Desk continues to provide quality specialist technical support for Weight Watchers. This support is greatly appreciated by the client, and the continuing solidity of our relationship with them serves to demonstrate that building rapport is one of our key strengths.
Weight Watchers had to overcome the problem of how they could help users with technical queries they may have, so they called upon Epicentre Service Desk.