Service Level Agreements
With the knowledge that issues are dealt with as soon as they’re received, you’ll be confident that your audience is being taken care of by a reliable service desk.
We can work with you to define a set of Service Level Agreements to provide an effective service for your organisation. With your help, our service desk will make sure that your audience is getting the support they deserve.
You need to know that your audience is being supported effectively and efficiently, so we’ll ensure that your requirements are analysed, assessed and dealt with quickly and accurately. We'll also agree a priority scale that your employees and our support representatives will use to prioritise each support issue. We’ll agree time scales with you for both response and resolution.