We provide services such as content editorial support, technical support, end user support and admin support.
The Service Desk is well-established with an experienced and dedicated support services team able to respond to all of your potential needs including adding forums, adding users, installation, log-in/access problems, operating systems, creation and maintenance of FAQs and registration support.
Our services will help you keep your content up to date. The Service Desk can assist you with: text updates and amendments graphics updates news updates advice on content strategy/policy proofreading reviews. We'll make sure that your content is always correct and presentable to your audience.
Outsourcing technical support allows you to control costs. New releases or commitments to build an effective support team can incur high costs.
The Service Desk will act as your front line team, fielding queries as they arise. We log all calls in accordance with our ISO 9001:2008 accredited process and strive to implement a first time fix when possible. We investigate the root cause of all issues that arrive and, where necessary, refer issues to our development team to implement a fix. We provide a dedicated phone line and an email alias address to ensure consistency between your site and the Service Desk’s resolutions.
The Service Desk can provide the administrators of your site with support for any functional issues they may be experiencing with Epic-produced e-learning content. We believe that having that extra line of administrator support can drastically reduce the amount of time your administrators spend on resolving issues by stepping in when needed.